1. Money-back window
You have 7 calendar days from purchase to change your mind and get a full refund, on the first payment of each product type.
This mirrors the statutory right of withdrawal we grant customers in Brazil and applies worldwide as a commercial policy.
2. Monthly plan
After the first 7 days, canceling stops future renewals and access continues until the end of the period already paid. We do not prorate the current month.
3. Annual plan
After the first 7 days, canceling also stops renewal and keeps access through the 12 months paid. In exceptional cases of prolonged failure on our side we review a pro-rata refund for unused months.
When upgrading from monthly to annual, the difference is charged immediately and Stripe credits the unused part of the monthly period.
4. Credits and one-off products
Credit packs and the Creator Kit are delivered instantly. Within 7 days, if no credit was consumed and the material was not accessed, we refund in full.
Credits already consumed on transcriptions are non-refundable because the external provider cost was already paid. Technical failures on our side are automatically credited back.
5. Refunds and disputes
A subscription refund does not cut access immediately: you keep it until the end of the paid period, while unused credits and one-off products tied to that purchase are removed.
A bank chargeback blocks the account immediately and voids unused credits. Please contact support first — it is faster.
6. How to request
Cancellation: Subscription page → Manage billing, anytime, no need to contact support.
Refund: email support@roteiro.app from your account address with the reason. We reply within 3 business days and the amount returns through the original payment method 5 to 10 business days after approval.